Reservation conditions

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Personal Data Processing

In accordance with Law 15/1999 of December 13 regarding Personal Data Protection, the user accepts that the personal data provided at the time of reservation be incorporated into a file owned by MARK MENZHZAUSEN, hereafter referred to as the company, with X1957474J and registered office at C/ DOCTOR CELESTINO COBIELLA ZAERA, Nº2, CP 38400, PUERTO DE LA CRUZ (Santa Cruz de Tenerife), for the management of the reservation system, the processing of your request, control and management of the relationship with the web users who make reservations, as well as for conducting statistical studies of the registered users on the said website to design improvements in the services provided. All fields of the forms marked as mandatory must necessarily be filled out for the correct processing of your requests. The personal data that you provide will only be communicated to third parties in compliance with legal obligations or with your prior consent. The user expressly consents for the provided bank data to be used to meet potential penalties in case of cancellations or no-shows as stipulated in the rate conditions. The processing of your reservations implies the aforementioned treatment, therefore, the process cannot be carried out in case of opposition to it. You can, at any time, exercise your rights of access, rectification, cancellation or opposition as indicated below.  

Accuracy of Data

  The user is responsible, in any case, for the veracity of the data provided, reserving the company the right to exclude from the registered services any user who has provided false data, without prejudice to other actions that may proceed by law. Also, the user must be duly authorized to provide third party data. Only if they have the consent of the future hotel guests, can the user specify their first and last names in the Distribution of rooms section. This information, that allows the chosen Hotel to provide a better service to its guests, is optional, therefore, its consignment by the user implies, under their exclusive responsibility, the assumption of the duty to inform them about the content of our Privacy Policy before providing personal information.  

Information Processing while Browsing

  In compliance with the obligation provided for in art. 22.2 of Law 34/2002, of July 11, on information society services and electronic commerce, you are informed that the company uses cookies. A cookie is a piece of text information that websites transfer to the hard drive of the equipment that connects to them. We use session cookies to identify the user and maintain their identification status. Session cookies are automatically deleted from the hard drive when the session ends. We also use cookies to collect anonymous and aggregate statistics that allow us to analyze the way in which users use our website, in order to improve it. Only the following information about our web visitors is obtained and kept:  
  1. The domain name of the provider (PSI) and/or the IP address that gives them access to the network. For example, a user of the provider xxx will only be identified with the domain xxx.es and/or the IP address. In this way, we can prepare statistics about the countries and servers that visit our website most often.
  2. The date and time of access to our website. This allows us to find out the peak hours, and make the necessary adjustments to avoid saturation problems during our peak hours.
  3. The internet address from which the link that leads to our website started. Thanks to this data, we can assess the effectiveness of the different banners and links pointing to our server, in order to enhance those offering the best results.
  4. The number of daily visitors to each section. This allows us to identify the most popular areas and increase and improve their content, so that users can get a more satisfactory result.
  This will allow us to receive the following information:  
  1. The date and time of the last visit the user made to our website.
  2. The content design the user chose on their visit to our website.
  3. The security elements involved in access control to restricted areas.
  Although the information obtained is, in principle, completely anonymous, in accordance with Report 327/2003 of the Spanish Data Protection Agency, users are informed that the aforementioned data will be incorporated into a personal data file of the company for the purposes detailed above, the user being able to exercise their rights of access, rectification, cancellation and opposition as indicated below.   We also use the Google Adwords remarketing tool. This tool allows ads based on previous visits by users to our website to be published on the Google Adwords Content Network (more details on the Google Content Network here: https://support.google.com/adwords/answer/2404190). To do this, some of the pages on our website include a code called “remarketing tag”. These tags allow for the reading and configuration of browser cookies in order to determine the type of specific advertisement that will be shown to the user, based on elements related to the user’s visit to our website, such as the navigation route chosen, specific pages visited or actions carried out on them. The remarketing lists thus created are stored in a database of Google’s servers, where all cookie IDs associated with each list or category of interest are stored. The information obtained only identifies a browser, with Google being unable to identify the specific user with this information alone (more information about the Remarketing tool in the following link: https://www.google.es/adwords).   With respect to the company, this information can only be associated with a specific user in the event that the user is identified on the website, for example because they have completed a reservation process. In this case, the thus collected data will be communicated to the company for commercial prospecting and user segmentation purposes of the website to design commercial campaigns according to interests shown during navigation, incorporating the data into a file of said entity for the purposes indicated. To oppose the aforementioned processing and communication, the user has the possibility to disable cookies, as indicated below:   The user has the option not to receive cookies or to be informed about their establishment by configuring their browser for this purpose. However, if you disable cookies, you may not be able to use all the features of the website. Regarding remarketing cookies, the user can disable the use of Google cookies by visiting the Google advertising opt-out page. They can also disable DoubleClick cookies by visiting the DoubleClick opt-out page (in English). To disable the use of third-party cookies, users can also visit the opt-out page of the Network Advertising Initiative, NAI (in English). At any time, the user can exercise their rights of access, rectification, cancellation and opposition as indicated below.  

File for Advertising Purposes

  If the user wishes to receive information about the company‘s promotions, they can authorize the transfer of their data for such purposes simply by accepting these Reservation Terms. If, on the contrary, you do not wish to receive information on this matter, you should expressly check the exclusion box. Only when there is consent for it, the personal data necessary for communication will be transferred to Paraty Hotels S.L and will serve to keep you informed, either by email or other means, of news, products and services related to the company and Paraty S.L. From this moment, you are informed that if you have expressed your will in this way, your personal data will be incorporated into a personal data file that is the responsibility of the company. The user can access, cancel, rectify their data or oppose its processing by writing to the company as indicated below.  

Rights

  Access, rectification, cancellation and opposition rights can be exercised by writing accompanied by a copy of your ID to the person responsible for the corresponding file in the address indicated below:    
  • MARK MENZHAUSEN | CIF X1957474J | C/ DOCTOR CELESTINO COBIELLA ZAERA, Nº2, CP 38400, PUERTO DE LA CRUZ (Santa Cruz de Tenerife)
   

Hotel’s Responsibility

  Access to this page does not in any case imply a commercial relationship between the user and the company. The portal merely provides information about the available hotel vacancies at the time of requesting this information. Hence, if you make the reservation online, you are contracting directly with the hotel and not the portal. The printed version of the made reservation serves as a locator when you arrive at the hotel.   The reservation of hotel night stays on this website implies the adherence and acceptance by the customer of all and each one of the general conditions stated here.   By accepting the following clauses, you declare and accept:  
  1. That you are of legal age and have full capacity to make the reservation, stating that you understand and understand all of the conditions found on the website.
  2. That the data provided when making the online reservation are true, complete and concise.
  3. That only those pages that appear within the site map are included in this website.
  4. That access to this website is the user’s responsibility.
  5. That once the reservation is made, the electronic document in which it has been formalized will be archived, and you can access it at any time.
  6. That you confirm the reservation made, that is, the indicated dates, number of rooms, number of people and the chosen Hotel.
  7. The conditions and price of the made reservation, are those determined expressly in the conditions of the rate included expressly on the page when you make the reservation.
  8. Regarding the relationship with the portal, this gives you the possibility to reserve rooms at the chosen hotel through its website but it does not offer any type of hotel service under its responsibility.
  9. That your card data is collected for the purpose of guaranteeing the reservation. Payment for it will be made in cash at the chosen Hotel, and only in case of cancellations or non-appearances (no shows), the reservation will be canceled and the corresponding charge specified in the rate conditions will be applied to you.
  10. That offers will only be valid during the time they remain accessible to service recipients.

Prices

Prices indicated are Retail Prices including IGIC (Canary Islands General Indirect Tax).   The price includes: Price per night depending on the type of room and regime selected, except for hotels where specific inclusion of other services are indicated.   The price does not include: Any unspecified service in addition to extras such as transfers, tips, phone calls, laundry services, minibar, parking, etc…   Check-in and check-out time: As a general rule and unless expressly agreed with the establishment, rooms can be used from 16:00 on the day of arrival and must be vacated by 12:00 on the day of departure.  

Passports and Visas

  All travelers, without exception (including children), must have their corresponding personal and family documentation in order, either a passport or ID, according to current legislation. The obtaining of visas, passports, vaccination certificates, etc., when the trips require it, is the responsibility of the individuals. Minors under 18 must carry a written permit signed by their parents or guardians, in anticipation that it might be requested by any authority. If the granting of visas is rejected by any authority, due to particular causes of the user, or entry into the country is denied for lacking the requirements that are demanded, or for a defect in the required documentation, or for not being a carrier of it, the hotel declines all responsibility for facts of this nature, being the consumer responsible for any arising expenses, applying the conditions and rules established for the assumption of no-show. In the event that the user is denied their entry into the country due to a lack of the required documents, or for not being a carrier of it, the hotel declines all responsibility for acts of this nature, applying in these circumstances the conditions and established norms for the assumption of non-presentation.