Privacy Policy
Information in compliance with personal data protection regulations
In Europe and in Spain there are data protection regulations designed to protect your personal information, mandatory for our entity.
Therefore, it is very important for us that you understand perfectly what we are going to do with the personal data we ask you for.
Thus, we will be transparent and give you control of your data, with simple language and clear options that will allow you to decide what we will do with your personal information.
Please, if after reading this information any questions remain, do not hesitate to ask us.
Thank you very much for your collaboration.
· Who are we?
· Our name: MARK MENZHAUSEN.
· Our CIF / NIF: X1957474J
· Our main activity: Hotel industry.
· Our address: C/ DOCTOR CELESTINO COBIELLA ZAERA, Nº2, CP 38400, PUERTO DE LA CRUZ (Santa Cruz de Tenerife).
· Our contact telephone number: 922 37 12 90.
· Our contact email address: info@puertopalace.com.
· Our website: www.puertopalace.com.
· What are we going to use your data for?
In general, your personal data will be used to be able to relate to you and provide you with our services, including electronic commerce, also known as e-commerce, consisting of the purchase and sale of products or services through electronic means.
Likewise, they can also be used for other activities, such as sending you advertising or promoting our activities.
· Why do we need to use your data?
Your personal data is necessary in order to be able to relate to you and provide you with our services, including electronic commerce. In this sense, we will provide you with a series of checkboxes that will allow you to decide clearly and simply on the use of your personal information.
All the information we require from you will be used to contribute to the correct development of the sales relationship of products that binds us to you. Data such as addresses or phone numbers, which at first seem unrelated to electronic commerce activity, will be used solely to ensure that you can enjoy the products purchased through this website.
The information you provide to us must be true so that electronic commerce services can be provided in a consistent and effective manner. It would also be interesting for you to update the information you provide us with at all times to avoid errors or future confusions that may disrupt the correct provision of services.
· Who will know the information we ask you for?
In general, only the personnel of our entity who are duly authorized will be able to have knowledge of the information we ask you for.
Likewise, those entities that need access to your personal information in order for us to provide our services may also have knowledge of your personal information. Thus, for example, our bank will know your data if payment for our services is made by card or bank transfer.
Likewise, public or private entities to which we are obliged to provide your personal data in compliance with a law will be informed of your information. Giving you an example, the Tax Law requires that certain information about economic transactions exceeding a certain amount be provided to the Tax Agency.
In the event that, aside from the cases mentioned, we need to disclose your personal information to other entities, we will first request your permission through clear options that will allow you to decide in this regard.
· How are we going to protect your data?
We will protect your data with effective security measures according to the risks involved in the use of your information.
For this purpose, our entity has approved a Data Protection Policy and annual controls and audits are carried out to verify that your personal data is secure at all times.
· Will we send your data to other countries?
There are countries in the world that are safe for your data and others that are not so safe. Thus, for example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from the point of view of data protection.
In the event that, in order to provide you with the service, it is essential to send your data to a country that is not as safe as Spain, we will always request your permission beforehand and apply effective security measures to reduce the risks of sending your personal information to another country.
· For how long will we keep your data?
We will keep your data during our relationship and as long as the laws require us to do so. Once the applicable legal deadlines have expired, we will proceed to delete them securely and environmentally friendly.
· What are your data protection rights?
At any time, you can contact us to find out what information we have about you, rectify it if it is incorrect, and delete it once our relationship has ended, if legally possible.
You also have the right to request the transfer of your information to another entity. This right is called ‘portability’ and can be useful in certain situations.
To request any of these rights, you must make a written request to our address, along with a photocopy of your ID card, in order to identify yourself.
In the offices of our entity, we have specific forms to request these rights and we offer you our help in completing them.
To learn more about your data protection rights, you can visit the website of the Spanish Data Protection Agency (www.agpd.es).
· Can you withdraw your consent if you change your mind later?
You can withdraw your consent if you change your mind about the use of your data at any time.
Thus, for example, if at some point you were interested in receiving advertising for our products or services, but no longer wish to receive more advertising, you can make this known to us through the opposition form available at the offices of our entity.
· If you believe your rights have been disregarded, where can you file a complaint?
If you believe that your rights have been disregarded by our entity, you can file a complaint with the Spanish Data Protection Agency, through one of the following means:
- Electronic headquarters: www.agpd.es
- Postal address:
Spanish Data Protection Agency
C/ Jorge Juan, 6
28001-Madrid
- By telephone:
Tel. 901 100 099
Tel. 91 266 35 17
Filing a complaint with the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or solicitor is not necessary.
· Will we create profiles about you?
Our policy is not to create profiles about the users of our services.
However, there may be situations in which, for service, commercial, or other purposes, we need to create information profiles about you. An example could be the use of your purchase or service history to offer you products or services tailored to your tastes or needs.
In such cases, we will apply effective security measures to protect your information at all times from unauthorized persons who may seek to use it for their own benefit.
· Will we use your data for other purposes?
Our policy is not to use your data for purposes other than those we have explained to you. If, however, we need to use your data for different activities, we will always request your permission beforehand through clear options that will allow you to decide in this regard.